Frequently Asked Questions

Usage & Application

How do I apply your body oils?

Apply to clean, slightly damp skin after bathing for best absorption. Warm a few drops between your palms, then press and glide onto skin. Focus on dry areas such as elbows, knees, and décolletage. A little goes a long way.

How do I use the healing elixirs?

Elixirs are concentrated formulas. Apply 2–4 drops to your fingertips and gently press into the targeted area — face, neck, or body — morning and/or evening. Layer under a heavier moisturizer if desired, or use alone.

How do I use the aromatherapy sprays?

Mist directly onto skin, hair, or into your environment from 6–8 inches away. Use as a toner, body refresher, pillow mist, or room spray. Shake gently before each use.

How long until I see or feel results?

Most customers notice improved hydration and skin texture within 1–2 weeks of consistent daily use. Deeper skin concerns such as tone and elasticity typically show improvement over 4–6 weeks. Results vary by skin type and consistency of use.

Can I layer products together?

Yes. As a general rule, apply lighter, water-based products first, then oils and elixirs last to seal in moisture. Our formulas are designed to complement each other.

Ingredients & Sourcing

Are your products vegan and cruelty-free?

Yes. All Essence of Healing Botanicals products are 100% vegan and cruelty-free. We do not use animal-derived ingredients and never test on animals.

Where do you source your botanicals?

We source our plant-based ingredients from ethical, sustainable suppliers. We prioritize organic and wildcrafted botanicals wherever possible, and continually evaluate our supply chain to uphold quality and integrity.

Do your products contain synthetic fragrances or parabens?

No. Our products are formulated without synthetic fragrances, parabens, sulfates, or phthalates. Scent, when present, comes from pure essential oils and botanical extracts.

Are your products certified organic?

While we use organic and clean ingredients throughout our formulas, not all products carry a certified organic label. Individual ingredient sourcing details are noted in each product description.

Skin Sensitivity & Allergens

Are your products safe for sensitive skin?

Our formulas are crafted with clean, plant-based ingredients and are generally well-tolerated by sensitive skin. However, individual reactions vary. We always recommend performing a patch test before full application: apply a small amount to the inner wrist or behind the ear, wait 24 hours, and check for any reaction.

Can I use these products if I have nut allergies?

Some of our products contain nut-derived oils such as sweet almond, argan, or marula. Please review the full ingredient list on each product page before purchasing if you have a known nut allergy. When in doubt, consult your healthcare provider.

Are your products safe during pregnancy or breastfeeding?

We recommend consulting your healthcare provider before introducing any new skincare products during pregnancy or breastfeeding, particularly products containing essential oils.

Are your products suitable for all skin tones?

Yes. Our formulas are developed to work across all skin tones and types. Products are non-comedogenic and designed to absorb cleanly without leaving a white cast.

Shipping & Returns

Where do you ship?

We ship to 50+ countries worldwide, including the US, UK, Canada, Nigeria, and across Europe and West Africa. Shipping availability and rates are confirmed at checkout.

How long will my order take to arrive?

Domestic (US) orders typically arrive within 5–10 business days. International orders generally take 10–21 business days depending on destination and customs processing. Expedited options may be available at checkout.

Will I be charged duties or import taxes on international orders?

International orders may be subject to customs duties, import taxes, or fees levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend checking your local customs regulations before ordering.

What is your return policy?

For full details on returns, exchanges, and refund eligibility, please visit our Refund Policy page.

My order arrived damaged or incorrect. What should I do?

We're sorry to hear that. Please contact us within 7 days of delivery with your order number and a photo of the issue. We'll make it right promptly.

How do I track my order?

You'll receive a shipping confirmation email with a tracking number once your order has been dispatched. Use that number on the carrier's website to follow your shipment.